Refund Policy
Our refund and cancellation terms.
Return Policy — Expomega.com
Last updated: June 12, 2026
1. Return Eligibility
Returns are accepted only for products that are:
- Damaged during transit,
- Defective or non-conforming,
- Incorrectly supplied by Expomega.
Customized, made-to-order, perishable, or specially sourced products are generally non-returnable unless defective.
2. Return Request Procedure
To request a return, the Buyer must:
- Notify us within 7 calendar days of delivery.
- Provide the order number, product details, photos/videos of the issue, and a description of the problem.
- Wait for written return authorization from Expomega before shipping the product back.
Return requests should be sent to info@expomega.com.
3. Return Shipping
- If the return is due to our error or a verified defect, Expomega will cover reasonable return shipping costs.
- For unauthorized or non-defective returns, the Buyer is responsible for all shipping, customs, and handling costs.
4. Refunds or Replacements
After inspection of the returned goods, we may, at our discretion:
- Issue a refund,
- Provide a replacement product,
- Offer a repair or partial credit.
Refunds, if approved, will be processed using the original payment method within a reasonable period.
5. Non-Returnable Items
The following items are non-returnable unless defective:
- Custom-manufactured products,
- Special-order industrial equipment,
- Chemicals and consumables opened or improperly stored,
- Products damaged due to misuse, improper installation, or unauthorized modification.